I'm getting an error message when uploading a PPTX file to create a template, saying: "We couldn’t process your template file."

Hi @benjamin.a,

This issue most likely occurs when the .pptx contain elements that Express can’t process. As a quick workaround, try opening the file in PowerPoint, removing any media elements such as videos, audio, SmartArt, macros, or embedded Excel/Word objects, and then saving it as a new .pptx file. You can also try uploading the presentation to Google Slides, opening it there, and downloading it again as a .pptx. This can sometimes create a cleaner file for import.

It would also be helpful to know:

• File size and number of slides

• Whether it contains videos, SmartArt, or macros

• Which application was used to create the file

• Whether the file is password-protected or encrypted

If you share these details, we can help narrow down what may be preventing the import.

You may also find these links helpful:

• https://adobe.ly/4hxoxJB

• https://adobe.ly/46SbDAX

Do share your observations!