I'm looking to see if it's possible to track the clicks from a QR code created in Adobe Express. I saw somewhere that the dynamic feature for this is coming, but not ready/available to everyone yet. True/False?

Question

I'm looking to see if it's possible to track the clicks from a QR code created in Adobe Express. I saw somewhere that the dynamic feature for this is coming, but not ready/available to everyone yet. True/False? Thanks!

Rose DV · Accepted Answer

Hi! Yes - QR-code scan tracking is being rolled out in Adobe Express, but it may not be available in every account yet.

If you see a Track QR Codes toggle when generating a code, turn it on to create a dynamic, trackable QR code. You can then view its scan count in the Manage QR Code section. This measures scans, rather than clicks on the destination page.

Static QR codes created with tracking turned off don’t provide scan counts in Express. If you don’t see the tracking option yet, don't worry, but I don’t have a confirmed date to share for when it will reach everyone!

Rose

Rose DV · Answer

Hi all - I am tracking the issue of users who previously had access to the Manage QR codes beta feature who are now missing it here:

Please subscribe to that thread for updates - the team is working on restoring access.

Rose

@lauraNCL_1992 @youthful_mentorse4e3

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