I'm using a new Brand that's been shared with me. None of the Logos or Graphics are visible on my side? The file names are there with placeholders, but when I try to use them, I keep on getting an error message.

This is a new brand that has been shared with me. I’m listed as an Editor. 

But then when I go to use any of the Graphics or Logos, I can’t see the images available. They’re visible on the other person’s side. 

I’ve logged out of Adobe entirely, logged back in, checked apps for updates, etc. This is the only brand it’s happened to. 

You can see that even when I try to add the logo/graphic, it has an error saying it can’t be applied?