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Participant
September 14, 2026
Question

I need to get a refund on plans I don’t recall getting I got a free one for 30 days now I’ve been charged how can I get a refund and who do I talk to?

  • September 14, 2026
  • 1 reply
  • 5 views

I need to get a refund for plans I don’t remember having when I only wanted a 30 day trial. Who do talk to??

    1 reply

    Amitej S
    Community Manager
    Community Manager
    September 14, 2026

    Hi @Zesty_discoverer5874,

    If you signed up for a free trial and were charged after it ended, you’ll need to contact Adobe Support directly, as the Community team can’t process refunds or access billing details.

    Please have the email address associated with your Adobe account, along with the charge date and amount, ready when contacting Support. You can also check your active plan and billing details through your Adobe account.

    If you no longer want the subscription, I’d recommend canceling it as well to prevent any further charges. - Contact Adobe Support

    Thanks!