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victoriaw74790733
Participant
September 5, 2025
Answered

Icon search not loading

  • September 5, 2025
  • 4 replies
  • 741 views

I have tried on multiple browsers with and without VPN, but I cannot get the Icon search to work.  It keeps giving me an error 'Sorry, we didn't find anything! No results for "whatever I search for, feather, ball, etc..." in Icons...'

 

    Correct answer DenisVranjkovic

    Hello, as of yesterday everything related to search results are working. 

    4 replies

    D
    DenisVranjkovic
    Inspiring
    October 15, 2025

    Also have problem, butt when i search let's say ball or feather i get all results, no filtering, just all. Make no sense.

    Amitej S
    Community Manager
    Amitej SCommunity Manager
    Community Manager
    October 16, 2025

    Hey @DenisVranjkovic, Welcome to our Adobe Express community! 

    Can you share a screen recording of the search results that appear when you look for a desired asset? We'd like to see what experience comes up for you to investigate it. I'd also suggest you try once in incognito/private browsing mode to see if that makes any difference. 

     

    Do share your observations!

    D
    DenisVranjkovicCorrect answer
    Inspiring
    October 16, 2025

    Hello, as of yesterday everything related to search results are working. 

    M
    mayralima
    Participant
    September 8, 2025

    Same problem ! And it's not the first time... 

    M
    Community Manager
    mahmoud_5524Community Manager
    Community Manager
    September 8, 2025

    Hi @mayralima,

     

    Thank you for sharing the details. I’ve escalated this case to our engineering team for further investigation. We’ll look into why the Icon Search isn’t returning results and will get back to you as soon as we have an update.

    In the meantime, you can try refreshing the page or checking again later. If the issue persists, please let us know your device and app/browser version.


    ^MM

    A
    Adam31223993uvpv
    Participant
    September 8, 2025

    Just to add - its not just the search function - the usual list of all icons isnt showing at all and the section doesnt show if you select 'all' in elements like it did previously 

     

     

    A
    Adam31223993uvpv
    Participant
    September 8, 2025

    I am having the same issue on all browsers and mobile app - I have cleared cache, cookies, reinstalled app and logged in and out

    Tarun Saini
    Community Manager
    Tarun SainiCommunity Manager
    Community Manager
    September 5, 2025

    Hi @victoriaw74790733,

     

    Welcome to the community! We're sorry to hear about this. Please try signing out and signing in again to check if that helps. Also, try reinstalling the app and let us know if that helps.

     

    Regards,

    Tarun

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