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interesting_Journey9398
December 9, 2025
Answered

Image on flyer is exporting black when saved as a pdf

  • December 9, 2025
  • 1 reply
  • 1069 views

I have a flyer with multiple images on it. When I export the flyer as a pdf one of the images is exporting as just a black circle while the other exports normally and looks fine on the flyer. I've tried using different photos and it still exports as black. If I export it as a png it exports fine.

Correct answer interesting_Journey9398

Hi @interesting_Journey9398 ,

 

To help our engineering team investigate the PDF export issue, could you please do the following:

  1. Share your Adobe Express document with expresstest@adobe.com and your own Adobe email. If you share a copy, please also send the URL of the original document.

  2. Send the downloaded PDF file that shows the issue.

  3. Let us know which platform you’re using (Desktop Web, iOS App, Android App).

Once we receive these details, our team will try to reproduce the issue and investigate it further. Thank you for your help and patience!

 

Thanks 

 

ˆMM


Hello, I'm not sure what changed from yesterday to today but when I downloaded it as a pdf today the image on the flyer looks normal. Thank you for your help in trying to solve this problem!

1 reply

M
Community Manager
mahmoud_5524Community Manager
Community Manager
December 10, 2025

Hi @interesting_Journey9398,

 

 

We’re very sorry you’re experiencing this issue🙏. Can you please share more details, like steps to reproduce, platform, and browser? We’ve shared your case with our engineering team for further investigation. Thanks

 


^MM

I
interesting_Journey9398Author
December 10, 2025

This is happening in Adobe Express. I've tried exporting it on two different computers and have had no luck. I've tried uploading the photo into Express multiple times to see if it uploaded incorrectly the first time and that has not helped. I've even tried uploading other images into Express and putting them in the same spot and they also export black. My browser is Google Chrome.

M
Community Manager
mahmoud_5524Community Manager
Community Manager
December 10, 2025

Hi @interesting_Journey9398 ,

 

To help our engineering team investigate the PDF export issue, could you please do the following:

  1. Share your Adobe Express document with expresstest@adobe.com and your own Adobe email. If you share a copy, please also send the URL of the original document.

  2. Send the downloaded PDF file that shows the issue.

  3. Let us know which platform you’re using (Desktop Web, iOS App, Android App).

Once we receive these details, our team will try to reproduce the issue and investigate it further. Thank you for your help and patience!

 

Thanks 

 

ˆMM

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