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Sam236507601dvp
Participant
March 18, 2022
Answered

Incompatible file format for Logo Maker - Beta

  • March 18, 2022
  • 1 reply
  • 1611 views

OK new to platform. Used the Logo Maker - Beta to create my logo. Found something I liked. Clicked on Download and the downloaded file format is listed as 'File.' Using windows 10 here. 'File' is not a recognized format. In fact I have never seen 'File' listed as a file type. I obviously need a jpg or png format to import this neat new logo I created into Creative Cloud Express or I can't use it. Pls advise. Wondering if this is a bug on the Beta version of the software.

This topic has been closed for replies.
Correct answer J E L

Hi, I use Firefox and can download existing logos just as your screenshot suggests. I have a different problem. My problem only occurs with the Logo Maker - Beta. when I am done creating a logo and hit the download button there is no file choice. The logo is saved as 'File' which is a format I have never seen or heard of and unrecognizable. see my word document above to see the file details in windows explorer. hope this helps explain my conundrum.


I see, okay, thank you. You are starting here: Creative Cloud Express - Logo Maker (adobe.com)

 

I get a .zip file to download. Once I extract that file, there are .jpg and .png versions of my logo included in the folder. It's possible your browser is blocking the .zip file as it's seen as unsafe. 

1 reply

David__B
David__B
Legend
March 18, 2022

Hi Sam,

 

Thank you for posting about this. I tried recreating on this issue on my Windows 10 computer but when I did so I got options to save my project as a logos.zip file or in standard image types - .png, .jpg, .pdf. This sounds like it might be a bug but we would need to better understand your workflow in order to recreate it so we can report it to our developers. Are you able to reproduce the behavior? Could you describe the exacts steps you went through, so I can try to reproduce the issue from my side (screen shots would really help too if possible)?

 

Thanks,

Dave

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Sam236507601dvpAuthor
Participant
March 27, 2022

Dave,

 

Thanks for responding last week. I have attached a word file with all the screenshots of the steps I took. Most salient is the last one which shows the file type as 'file' when reading the file via windows explorer. don't know how to recognize this file type. Thanks

 

Sam

J E L
Community Expert
J E LCommunity Expert
Community Expert
March 27, 2022

Hi @Sam236507601dvp I'm wondering if you could try another browser? I'm using Edge and not having any trouble downloading or opening a logo template as a jpg.

 

 

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