INTERNAL_SERVER_ERROR While Using Animate Characters Feature on Adobe

Question

Dear Adobe Support Team,I hope you are doing well.I am experiencing a technical issue while using the "Animate Characters" feature in Adobe. I received the following error message:"We were unable to contact our service. Please try again later. (Error code: INTERNAL_SERVER_ERROR)"This error is preventing me from using the feature properly. I have attached a screenshot of the issue for your reference.Could you please help me resolve this issue or let me know when the service will be available again?Thank you for your time and assistance.Best regards,Mehedi HasanEmail: meduhasan123@gmail.comDevice: Android

mahmoud_5524 · Answer

Hi @MEHEDI_HASAN0243,

Thank you for reaching out and sharing the details of the issue you’re experiencing with the “Animate Characters” feature.

We apologize for the inconvenience caused by the “INTERNAL_SERVER_ERROR” message. This error typically indicates a temporary problem connecting to the service.

To help resolve this, please try the following steps:

Ensure your app is updated to the latest version from the Google Play Store.
Restart your device and try again.
Check your internet connection and try switching between Wi-Fi and mobile data.
Clear the app cache: Go to Settings > Apps > Adobe Express > Storage > Clear Cache.

If the issue persists after these steps, please let us know. Our engineering team is already investigating this error, and we will update you as soon as the service is fully restored.

Thank you for your patience and understanding.

^MM

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