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Arthur35687810dv7c
Participant
October 21, 2026
Answered

iOS app has no option to switch to the licensed user or profile

Product: Adobe Express mobile app
Platform: iOS

I have a master account with a licensed master user and another user without a license. In the iOS app, I cannot find a way to switch to the licensed user or profile, so I cannot work on my projects from my phone.

Steps to reproduce:
1. Open Adobe Express on iOS and sign in.
2. Tap the profile icon to open the account screen.
3. Look for an option to switch to the licensed user or profile.

Expected result: I can select the licensed user or profile and access my projects.

Actual result: The account screen shows a Sign out option but no way to switch users or profiles. I cannot access my projects to work on them from the mobile app.

Please investigate and let me know how to switch to the licensed user or profile on iOS.

 

      Rose DV
      Rose DVCorrect answer
      Community Manager
      October 23, 2026

      Hi there, ​@Arthur35687810dv7c,

      Thank you for reporting this! I understand how frustrating it is to not be able to access your licensed projects from the mobile app.

      Currently, the Adobe Express iOS app does not have a built-in profile switcher.

      This is a known limitation of the mobile experience. As a workaround, you can switch profiles by signing out and signing back in - totally not ideal, I know, and the feedback will be passed to the team!

      Rose

      View reply

      1 reply

      Rose DV
      Community Manager
      Rose DVCommunity ManagerCorrect answer
      Community Manager
      October 23, 2026

      Hi there, ​@Arthur35687810dv7c,

      Thank you for reporting this! I understand how frustrating it is to not be able to access your licensed projects from the mobile app.

      Currently, the Adobe Express iOS app does not have a built-in profile switcher.

      This is a known limitation of the mobile experience. As a workaround, you can switch profiles by signing out and signing back in - totally not ideal, I know, and the feedback will be passed to the team!

      Rose

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