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willb610
Participant
April 16, 2025
Answered

iPhone AdobeExpress App Consitent CRASH!

  • April 16, 2025
  • 2 replies
  • 370 views

I've paid for this app for a few years and integrate it with my online business social media posts frequently. It was my favorite for the ease and quickness to create a post. For a while now when I upload a picture, if I try to edit or crop or anyway it crashes. Or if I upload a second photo it crashes. It's simply unusable and very frustrating. I've paid for at least 3 months and have gone through a few updates in which I haven't been able to use it at all. Please help or update your broken app. 

Device: iPhone 16 Pro

ios version: 18.4 

Device Storage: 185Gb of 1TB used (plenty of storage available!)

    Correct answer willb610

    Ah never mind. Although my app was updated I guess it never truly implemented the updates. For those with the same issue, I deleted the app, restarted my phone, then redownloaded the app. It was a brand new version I've never seen that seems to work fine now. 

    2 replies

    M
    Matias36418780fn7i
    Participant
    May 28, 2025

    Same issues here but on PC / Mac. I edit on both and the site crashesh constantly when I try to edit, search or do whatever. We have annual licence and at the moment I must use canva as this is totally unusable!

    M
    Community Manager
    mahmoud_5524Community Manager
    Community Manager
    May 29, 2025

    Hi everyone,

     

    If you're experiencing crashes on iPhone (especially when uploading or editing photos), we’ve had confirmation that the following steps resolved the issue for others:

    1. Delete the Adobe Express app

    2. Restart your iPhone

    3. Reinstall the app from the App Store

    This appears to trigger a proper update to the latest app version, which has resolved the crashing for several users.

    Thanks to @willb610 for sharing this fix!

    If you're having issues on desktop (Mac/PC), please let us know your browser, OS, and what’s triggering the crash so we can investigate further.

     


    ^MM

    W
    willb610AuthorCorrect answer
    Participant
    April 16, 2025

    Ah never mind. Although my app was updated I guess it never truly implemented the updates. For those with the same issue, I deleted the app, restarted my phone, then redownloaded the app. It was a brand new version I've never seen that seems to work fine now. 

      chaimaa.7
      Community Manager
      chaimaa.7Community Manager
      Community Manager
      April 16, 2025

      Hello @willb610. Thank you so much for the update — we're really glad to hear it's working fine now! 

      We also appreciate you sharing this tip — it could be very helpful for others facing the same issue. If you run into any other problems or have feedback, feel free to reach out anytime!

       

      Best,

      Chaimaa

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