Issue alert banner flagging missing assets in a template but when I check all assets are ok and I have even tried relinking and publishing again, but the alert doesn't go away

Question

I set up templates prior to them being moved into projects and some are flagging as having missing assets to the team and they keep raising this with me but when I check the templates and make sure all the assets are linked and republished, the alert does not go away.

Its only been some of the templates so confused why this is happening and if anyone else has had this issue?

RachelMata · Accepted Answer

Hi ​@Rose DVI figured it out, there were restrictions on adding colour and the colours that it was pulling from were from a brand folder set up at the same time as the templates (the old way before forced migration of files) this folder had to be removed during the switch over so when I removed those colour restrictions and republished, the “missing” items alert disappeared

Rose DV · Answer

Hi ​@RachelMata!That sounds really frustrating, especially when you've already double-checked and relinked the assets.To help track this down, could you share a few more details:Which browser and device are you using when you see this?Roughly how many of your templates are affected, and do they have anything in common (same brand kit, same asset type, uploaded around the same time, etc.)?Does the alert clear if you duplicate the template, or does it carry over to the copy too?If you're able to share a link to one of the affected templates, that would help us take a closer look — make a duplicate copy first, then open the original and click Share > Who has access > Anyone > Can edit and send me the link privately.Rose

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