Issue with adding media to a post in scheduler

Forum|Forum|3 years ago
September 29, 2022
1 reply
707 views

I want to use the adobe express scheduler. I successfully connected my FB and Insta accounts and also managed to load the media (e.g. a Insta Post Image), however when I press "add to post" it keeps on loading and nothing happens. It looks like it got stuck. Does anbody know what the issue is and how to solve it?

Problem or error

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M

Manmeet2016

Community Manager

Hi @Sabine23681370lfh9

I hope this will help. Clearing browser cache and then logging in using a new "Incognito" (Chrome), "Private" (Safari), or a similar window. You can try signing out of the app and then signing back in. Try a different device as well. Try checking these things and report back with the screenshot. Thanks for your patience in resolving this problem.

Thanks

Manmeet

quatroquattro

Participating Frequently

I am having this same issue. Unfortunately the following troubleshooting steps have not resolved it. I have tried importing pngs, jpgs, and limiting to one per upload.

I have also tried this using multiple computers and three different wifi networks.

Really disappointed I use this feature so much in my work. Hope Adobe fixes soon

isaacc67476053

Participant

I just started searching for a social media scheduler so I was excited to use the Adobe version when I found it especially since it seemed so simple. I've been having the same issue. I can't believe it's been going on for so many days now.

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