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amy_3332
Participant
Jul 21, 2026 3:34 AM UTC
Question

Issues with Brand images failing to load for hours?

I’m having a recurring issue where brand images that I use frequently ( in this case a logo) not loading sometimes. I refresh my cache, restart my machine and try in firefox browser and it just keeps spinning. The last time this happened it lasted for over a day. I have an important event in a few days.
Is there a fix for this???

It’s odd also that the other two logos of my stakeholders works fine even though I use the other frequently and barely use these ones….

    2 replies

    Tarun Saini
    Community Manager
    Tarun SainiCommunity Manager
    Community Manager
    Jul 22, 2026 7:59 AM UTC

    Hi ​@amy_3332,

     

    Thanks for reaching out! Please make sure that the network endpoints listed on https://helpx.adobe.com/enterprise/kb/network-endpoints.html are allowed.

     

    Let us know if that helps.

     

    Regards,

    Tarun

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      freecolortool
      Participant
      Jul 21, 2026 7:40 AM UTC

      If your brand assets are SVGs, first confirm that the files are being served correctly and that there aren't any caching or CDN issues delaying them. After the images are available again, a Recolor SVG workflow can help you quickly update branding colors without modifying the original vector files, making future design changes much more efficient.

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