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C
carlosanza
Participant
March 13, 2022
Answered

Issues with images on Adobe Creative Cloud Express Web Page

  • March 13, 2022
  • 4 replies
  • 5635 views

I am trying to create an Adobe Express (Spark) web page, but the images are not uploading properly. I keep getting this error message: "This is odd. We could not process that image for some reason. If this continues, please let us know. (Error code: 200001)". I can still see the images on the web page as I build it - and they are preserved when I leave the project and come back to it - but when I try to preview or publish the pages, there are no images at all. Any help is appreciated!

    Correct answer Bernadette26061395cnga

    Hi! I had the same issue.. I used Paint and y saved the picture in png. It seems that there was a filter that Adobe express doesn't load. Saving the picture in png you loose this filter...Now it works. I hope it will work for you!

    4 replies

    J
    jae_7337
    Participant
    December 18, 2024

    When I attempt to create a web page (Spark) my images load in, but then the spinning loading indicator persists and the image is never actually uploaded. When I refresh, everything is gone, including any text I've added, the name of the project - all gone. I've tried using IE and Firefox so far and it's the same experience on desktop/web.

    C
    Creative29562795wqdi
    Participant
    April 24, 2023

    Looks like the problem is back cant work with any images in adobe express probalem started last week, main support says use a different computer but this looks like an app roblem

     

    D
    digikevin
    Participating Frequently
    August 10, 2023

    I have the latest OS and express web creator will not show or upload my photos

      D
      digikevin
      Participating Frequently
      August 10, 2023

      Latest Mac OS does not allow web page creation

      B
      Bernadette26061395cngaCorrect answer
      Participant
      September 11, 2022

      Hi! I had the same issue.. I used Paint and y saved the picture in png. It seems that there was a filter that Adobe express doesn't load. Saving the picture in png you loose this filter...Now it works. I hope it will work for you!

        Amitej S
        Community Manager
        Amitej SCommunity Manager
        Community Manager
        September 23, 2022

        Hi, @Bernadette26061395cnga thanks for your contribution to our community. Feel free to drop in such suggestions, workarounds or queries around Adobe Express.

         

        Happy Creations!!

        -Amitej

        Amitej S
        Community Manager
        Amitej SCommunity Manager
        Community Manager
        March 14, 2022

        Hi Carlo,

         

        We are sorry about the trouble you're facing with Creative Cloud Express; this shouldn't happen.

         

        Would you mind telling us which platform are you working on (browser, iOS or Android)?

        If you're working on a browser, it seems like a plugin most likely causes this issue. You may try using the incognito mode or another browser? Also, You can try disabling any recently installed plugins and then clearing the cache/cookies of the browser you're using?

         

        We are here to help; let us know if that helps.

         

        Thanks,

        Amitej

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