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Participant
Oct 17, 2026 2:00 PM UTC
Question

J'ai fait un essai gratuit d'un jour, et vous avez quand même pris de l'argent sur mon compte. J'espère que vous allez arrêter de me prélever et me rendre mon argent. C'est quoi cette tricherie ? C'est quoi cette arnaqque?

Tu as raison, voici avec seulement « Acrobat » :

I did a one-day free trial of Adobe Acrobat and cancelled it right away, but Adobe still took money from my account. I received a cancellation confirmation email saying my plan ends on October 7, 2026. I only want a refund of the amount that was charged, and I want Adobe to stop charging me.

    2 replies

    Participant
    Oct 17, 2026 2:08 PM UTC

    C’est des gros voleurs y faut faire attention avec eux

    [explicit language removed by moderator]

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    Rose DV
    Community Manager
    Community Manager
    Oct 24, 2026 12:24 AM UTC

    Hi there -


    Apologies on the delay in response - we cannot take a deeper look into your account on the forums, so you will need to contact Adobe customer care.


    You can begin a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction. Also, if you don’t see the chat feature you may need to accept all Adobe cookies.


    (You should be able to ask to speak to an advisor after briefly describing your issue to the virtual assistant.)


    Rose

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