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CORINA5C47
Participating Frequently
Nov 14, 2022 4:51 PM UTC
Question

License issue prevents project from opening

This morning, I tried to open a project that I had been working on just last week, but I got this error message:
This project contains licensed Adobe Stock images that you do not have a license to use.

 

Even though I should have a license to use those, that's fine. I'm happy to remove the images in question and replace them with something else. The problem is that I can't even open the project to delete/replace the images. Please help.

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    11 replies

    Amitej S
    Community Manager
    Amitej SCommunity Manager
    Community Manager
    Nov 17, 2022 10:08 PM UTC

    Hi @CORINA5C47,

    I was curious if you chose the Adobe Express 30-day free trial version. 

    You can try duplicating that project and working on the new one. You can also try working on a different browser or after clearing the cache & cookies of your browser to check if that makes any difference. 

    Do let us know about your observations.

     

    Best

    Amitej

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    CORINA5C47Author
    Participating Frequently
    Nov 18, 2022 4:50 PM UTC

    I have a fully paid version of adobe with all apps/features.

     

    When I duplicate the project, I get the exact same error message. I tried it in a different browser, on a different computer, and I got the same message. I finally just decided to recreate the design in a brand new file and use all different images since I didn't know which one was causing the issue.

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