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Participant
Sep 5, 2022 3:11 PM UTC
Question

Loading error | Drat. There was a problem loading this video

Hello,

 

From last Friday, we cannot open any of our express / spark urls and we get this Drat. error.

 

Not working on following browsers: Microsoft Edge, Chrome (mobile)

 

On Chrome (desktop) it works.

 

How can we resolve this issue?

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2 replies

Amitej S
Community Manager
Community Manager
Sep 5, 2022 8:13 PM UTC

Hi @Haelvoet_furniture,

 

Thanks for reaching out. I'd request you check this community link and let us know if that works for you. https://community.adobe.com/t5/adobe-express-discussions/quot-there-was-a-problem-loading-this-video-quot/m-p/13179297#M2993

 

Thanks,

Amitej

 

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Participant
Sep 6, 2022 6:37 AM UTC

Hi @Amitej S ,

 

Thank you for reaching out.

 

We tried to update & reset Edge, but it still doesn't work.

On Chrome & Firefox & Safari we do not have problems with the urls to videos, on Edge (desktop) & Chrome (mobile) it shows the Drat. error.

 

Is this a temporary issue?

 

Thanks,

 

Haelvoet Furniture

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