Skip to main content
lcscolorado
lcscolorado
Participant
May 31, 2026
Question

log in doesn't recognize existing account

  • May 31, 2026
  • 1 reply
  • 7 views

when I try to login - it doesn’t recognize my account email.  I tried every email I had, but, it is saved in my log ins, so, I know I have the right one.  It forced me to create a new account.  I paid for software.  Now I have no access to my software or my saved projects.  Anyone else having this issue?  I emptied all cache, I restarted computer - I have done everything I can find on line as a possible solve.

    1 reply

    Tarun Saini
    Community Manager
    Tarun SainiCommunity Manager
    Community Manager
    June 1, 2026

    Hi ​@lcscolorado,

     

    Welcome to the Adobe Express community! We're sorry to hear about this. Could you please let us know what happens when you try to login with your Adobe ID? Do you get any error messages? If so, can you share the screenshot of it?

     

    Also, please ensure you’re signing in to your correct profile. For more information, you can check this article- https://helpx.adobe.com/enterprise/using/manage-adobe-profiles.html

     

    Let us know if that helps.

     

    Regards,

    Tarun

      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices