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Jonathan23115098czcm
Participant
Feb 11, 2022 2:05 PM UTC
Answered

Login Issues

I suddenly can't login to my Creative Cloud Express classroom nor can I login to my admin account.  It worked yesterday.  We have the free version for Education K-12. I've tried two different computers and two different browser.  When I try to login to the admin account it tells me "You don't seem to have access....see your administrator".  I am the administrator.  When I try to login to my Classroom, it signs me in with a personal account (blue profile pic, and no classroom).  I have assignments to grade and need help.  Thanks

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Manmeet2016Correct answer
Community Manager
Feb 14, 2022 5:21 PM UTC

Hi Jonathan,

 

Thank you for reaching out to us. We see that you have mentioned an education account, and you are the administrator of the education account. However, as per the error, Would you mind contacting your IT team once. If that does not work, you may contact enterprise support by calling 800-858-6188.

If you still need assistance, please feel free to write us back.

 

Thanks,

Manmeet

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1 reply

Community Manager
Manmeet2016Community ManagerCorrect answer
Community Manager
Feb 14, 2022 5:21 PM UTC

Hi Jonathan,

 

Thank you for reaching out to us. We see that you have mentioned an education account, and you are the administrator of the education account. However, as per the error, Would you mind contacting your IT team once. If that does not work, you may contact enterprise support by calling 800-858-6188.

If you still need assistance, please feel free to write us back.

 

Thanks,

Manmeet

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