Skip to main content
J
Jonathan23115098czcm
Participant
February 11, 2022
Answered

Login Issues

  • February 11, 2022
  • 1 reply
  • 361 views

I suddenly can't login to my Creative Cloud Express classroom nor can I login to my admin account.  It worked yesterday.  We have the free version for Education K-12. I've tried two different computers and two different browser.  When I try to login to the admin account it tells me "You don't seem to have access....see your administrator".  I am the administrator.  When I try to login to my Classroom, it signs me in with a personal account (blue profile pic, and no classroom).  I have assignments to grade and need help.  Thanks

This topic has been closed for replies.
Correct answer Manmeet2016

Hi Jonathan,

 

Thank you for reaching out to us. We see that you have mentioned an education account, and you are the administrator of the education account. However, as per the error, Would you mind contacting your IT team once. If that does not work, you may contact enterprise support by calling 800-858-6188.

If you still need assistance, please feel free to write us back.

 

Thanks,

Manmeet

1 reply

M
Community Manager
Manmeet2016Community ManagerCorrect answer
Community Manager
February 14, 2022

Hi Jonathan,

 

Thank you for reaching out to us. We see that you have mentioned an education account, and you are the administrator of the education account. However, as per the error, Would you mind contacting your IT team once. If that does not work, you may contact enterprise support by calling 800-858-6188.

If you still need assistance, please feel free to write us back.

 

Thanks,

Manmeet

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices