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Ko.Maruyama
Community Expert
Community Expert
January 28, 2022
Question

Login takes you to "Start Free Account" page?

  • January 28, 2022
  • 1 reply
  • 215 views

Has anyone else seen this (Firefox)?

When you are signed in with your Adobe CC account, open a new page for CCExpress. The landing page doesn't recognize that you already have an account - despite showing that you are signed in (upper right corner).

 

Is this something unique to Firefox?

or Is this the landing page for everyone?

I know that Firefox browser has had other troubles with ACS.

It should take you immediately to your Home or (better) Projects page.

This topic has been closed for replies.

1 reply

Community Manager
January 31, 2022

Hi there,

 

Sorry for the trouble. Could you please check this in another browser, if you get the same pop up? Also, please try to log in to a new "Incognito" or "Private" browser window. Let us know if that works for you. Please return with questions or comments. 

 

Thanks,

Manmeet