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Ko.Maruyama
Community Expert
Community Expert
Jan 28, 2022 8:52 PM UTC
Question

Login takes you to "Start Free Account" page?

Has anyone else seen this (Firefox)?

When you are signed in with your Adobe CC account, open a new page for CCExpress. The landing page doesn't recognize that you already have an account - despite showing that you are signed in (upper right corner).

 

Is this something unique to Firefox?

or Is this the landing page for everyone?

I know that Firefox browser has had other troubles with ACS.

It should take you immediately to your Home or (better) Projects page.

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1 reply

Community Manager
Jan 31, 2022 5:30 PM UTC

Hi there,

 

Sorry for the trouble. Could you please check this in another browser, if you get the same pop up? Also, please try to log in to a new "Incognito" or "Private" browser window. Let us know if that works for you. Please return with questions or comments. 

 

Thanks,

Manmeet

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