SampsonManatees

Participant

Question

Losing Files Will Converting to Desktop in Adobe Express

Forum|Forum|2 years ago
August 16, 2023
3 replies
188 views

I'm having a lot of trouble getting their files from the Adobe Express original to the Adobe Express Beta. I tried to convert a file to desktop and then it just completely disappeared from the old version and kept giving me an error. Now it's just lost forever I guess? How can I avoid this? I dont want to keep losing files while I'm just trying to get them to the new version.

Desktop Web

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Adobe Employee

Hi @SampsonManatees

Older files should appear here: https://express.adobe.com/sp/projects

If you select a folder there and click Move it should give you the option to convert the file

Converted files can no longer be edited on mobile and should appear at https://new.express.adobe.com/your-stuff/files

Are you still getting errors with conversion? We also have this article which may help: https://helpx.adobe.com/express/kb/file-conversion-troubleshoot.html

Please let me know if you're still encountering issues.

Best,

Dave

SampsonManateesAuthor

Participant

voy a esperar cambios

Participant

A mi me sucede igual y no puedo recuperar unos archivos , no sé que hacer si esperar los cambios o seguir arriesgando mis otros archivos...