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DawnPerkins
DawnPerkins
Participant
April 6, 2022
Question

Losing font when saving as a PDF

  • April 6, 2022
  • 1 reply
  • 178 views

I've had no problem in the past, but the last couple of days my Diesel Font (which I paid for) has stopped working when I convert to a PDF. Anyone know a work around?

 

Here's what the project looks like in Creative Cloud Express and after I download it as a PDF...

 

This topic has been closed for replies.

1 reply

M
Community Manager
Manmeet2016Community Manager
Community Manager
April 7, 2022

Hi Dawn,

 

Thank you for reaching out. I hope this will help. Clearing browser cache and then logging in using a new "Incognito" (Chrome), "Private" (Safari), or a similar window. Projects should be available usually afterward. You can try reinstalling the app, signing out of the app, and then signing back in. Try checking these things and report back with any observations. Thanks for your patience in resolving this problem.

 

Thanks

Manmeet

DawnPerkins
DawnPerkinsAuthor
Participant
April 7, 2022

Thank you! That didn't work, but I've found a workaround for now. I rarely create PDFs through CCE, but do throw quick projects together occasionally...I think Windows 11 may be my culprit...hahaha!! 

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