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DawnPerkins
DawnPerkins
Participant
Apr 6, 2022 3:24 PM UTC
Question

Losing font when saving as a PDF

I've had no problem in the past, but the last couple of days my Diesel Font (which I paid for) has stopped working when I convert to a PDF. Anyone know a work around?

 

Here's what the project looks like in Creative Cloud Express and after I download it as a PDF...

 

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2 replies

Community Manager
Manmeet2016Community Manager
Community Manager
Apr 7, 2022 11:04 AM UTC

Hi Dawn,

 

Thank you for reaching out. I hope this will help. Clearing browser cache and then logging in using a new "Incognito" (Chrome), "Private" (Safari), or a similar window. Projects should be available usually afterward. You can try reinstalling the app, signing out of the app, and then signing back in. Try checking these things and report back with any observations. Thanks for your patience in resolving this problem.

 

Thanks

Manmeet

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DawnPerkins
DawnPerkinsAuthor
Participant
Apr 7, 2022 2:19 PM UTC

Thank you! That didn't work, but I've found a workaround for now. I rarely create PDFs through CCE, but do throw quick projects together occasionally...I think Windows 11 may be my culprit...hahaha!! 

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