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Eusebio Barriga
Participating Frequently
December 14, 2021
Question

Low quality pictures

  • December 14, 2021
  • 1 reply
  • 4615 views

Hi. I really love the new Creative Cloud Express, but i have a problem with the quality of the exported files.

 

 

I have a layer with a PNG in high quality. And a logo also in PNG. In the editor everything looks perfect but when I export to JPG or PNG, it looks terrible. Saw teeth and low quality. In CANVA I use the same assets and it looks sharp. What is the problem?

 

This is the document.

 

    This topic has been closed for replies.

    1 reply

    S
    Community Manager
    Saquib.IqbalCommunity Manager
    Community Manager
    December 15, 2021

    Hi Eusebio,

     

    Glad you are loving Adobe Creative Cloud Express and sorry for the trouble. We can get this checked.

     

    Would you be able to clear cache and try again with the incognito/private mode on the browser you are using? Let us know if this works, if not, we will dive deeper.

     

    Thanks,

    Saquib

     

     

    E
    Eusebio BarrigaAuthor
    Participating Frequently
    December 15, 2021

    Hi Saquib. I just try with Firefox and Chrome... same result. Low quality export. Thanks for your help. Try the link to the document and see yourself.

    S
    Community Manager
    Saquib.IqbalCommunity Manager
    Community Manager
    December 15, 2021

    Thanks for sharing the link and granting the access. It looks like there is some problem.

     

    Could you please send us the URL to that project so we can investigate it? The attached screenshot pointed out the URL we mentioned. Please copy and paste the URL so we can avoid typos when investigating.

     

    Thanks,

    Saquib

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