Skip to main content
M
Marcos29302611lkyy
Participant
April 7, 2023
Question

Má funcionalidade no aplicativo

  • April 7, 2023
  • 1 reply
  • 169 views

Abro o meu app, mas ele trava e para completamente. Não consigo utilizar nenhum recurso. Esse problema está persistindo já faz algumas semanas desde que ele atualizou. Já desinstalei e instalei novamente, mas o bug não foi corrigido e isso está afetando a minha utilização.

  1. Meu aparelho é um "Tecno Camon 18 Pro" com o Android 12
  2. Versão do aplicativo: 8.15.0
This topic has been closed for replies.

1 reply

Amitej S
Community Manager
Amitej SCommunity Manager
Community Manager
April 13, 2023

Hi @Marcos,

Welcome to Adobe Express Community,

 

I tried working on an Android device with the same Android OS and Adobe Express app version, and it worked fine for me.

Would you be able to share a screen recording of the issue so we can have a better understanding? You may also try switching to a different internet connection or working on another mobile device to check if that makes any difference.

Also, please share your Adobe ID for us to investigate via a DM. Meanwhile, you may work on Adobe Express Webapp, so your work doesn't get hampered.

 

Best, 

Amitej

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices