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Bernie33
Inspiring
April 21, 2024
Question

"mailto" link in a saved pdf document not working

  • April 21, 2024
  • 1 reply
  • 1284 views

I am creating a document in Express that I will export as a pdf.  I want to include a mailto link in the document.  When I open the saved document in Acrobat, and click on the link, it opens a browser tab instead of an email window.

 

For example, I have text that says name@domain.com.  I highlight it and, in the Text tool, I click on the Link icon.  Express recognizes that it is an email address and creates a mailto:name@domain.com link that is included in the saved pdf.  Opening the document in Acrobat Reader and clicking on the link doesn't open a mail window.  It opens a new browser default page! 

 

Suggestions?  

1 reply

B
Bernie33Author
Inspiring
April 21, 2024

It get's worse!  Even if I do not tell Express to create a link for the email address, it is recognizes it and inserting the mailto: link.  That could be a great feature - if it worked.  But the mailto: link just opens a new blank browser page, so it isn't even easy for someone to copy the text of the email address.

    Tarun Saini
    Community Manager
    Tarun SainiCommunity Manager
    Community Manager
    May 28, 2024

    Hi 

    @Bernie33

    ,

     

    We're sorry for the delay. Could you provide more details on how to reproduce the issue? I tried to add my email address in Adobe Express and link to Gmail, for example, and downloaded it as PDF. When I tried opening the PDF in Acrobat or Reader, it opened Gmail rather than opening a new browser page.

     

    If possible, can you share the screen recording of the issue to better assist you further?

     

    We're here to help, just need some info.

     

    Regards,

    Tarun

      B
      Bernie33Author
      Inspiring
      May 30, 2024

      Here is a recording of a test case.  In the recording I create the mailto: link, save the document as a pdf, open the pdf, click on the mailto: link and a new Chrome window pops-up.  I was expecting a gmail window to pop-up.  Am I creating the link incorrectly?

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