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Mystic_Wonderland31dd
Participant
Nov 1, 2026 11:08 PM UTC
Question

manuel verification

Hello Adobe Community,

I am a primary school teacher in Tunisia. My Adobe account is registered with a personal email address, and I have selected “I'm an Educator” in my profile settings.

However, neither “Try Classrooms” nor “Get Verified” is available in my account. I also cannot access the SheerID support form due to regional access restrictions.

I have an official salary certificate issued in October 2026, which I can provide as proof of employment.

Could an Adobe representative please advise me on an alternative manual verification process for teachers in Tunisia who do not have a school email address?

Thank you.

    1 reply

    Imaginerie
    Community Expert
    ImaginerieCommunity Expert
    Community Expert
    Nov 3, 2026 7:13 PM UTC

    Did you try customer service? They will have access to your account and could be able to change your settings. For the moment, you’re on an individual account, and those accounts don’t have access to the education features.
    There’s a webchat here:
    https://helpx.adobe.com/contact.html?rghtup=autoOpen

    Make sure you disable (even temporarily) all the pop-up blockers so the service functions normally.
    You can ask to speak to an agent directly by typing the request in the text box.
     

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