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hannah_7261
Participant
April 3, 2025
Question

Migrated Content

  • April 3, 2025
  • 1 reply
  • 96 views

Videos??? Processing all night. Still not working so I cannot download the video I spent hours on! Pls help

1 reply

Amitej S
Community Manager
Amitej SCommunity Manager
Community Manager
April 3, 2025

Hi @hannah_7261, Welcome to our Adobe Express Community! 

 

This shouldn't be happening!

Can you confirm if you're able to download other project types (PDF, JPG, PNG) without any issues? Is it just this MP4 project that is getting this download issue, or does it happen with all the other video projects as well? Do you see any error messaging popping up? Which browser are you working on, is it among the recommended ones (Edge, Chrome, Firefox or Safari)? Have you tried clearing the browser cache/cookie to see if that makes any difference?

 

Please share the observations with us, so we can have more info for investigating this issue. 

Best,

Amitej

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