Missing files and Premium membership

Hi ​@Lily ​@MathildaMj!  

Could you verify that you're signed in with the correct Adobe account by checking the email address at account.adobe.com? 

If you have multiple Adobe accounts (personal, work, or school), it's possible you're signed into a different one, and if that's the case, it may look like a fresh account with no files and membership. 

For the Premium membership, please check your plan status under account.adobe.com/plans. If your subscription is active, sign out of Adobe Express completely, clear your browser Cache/cookies and sign back in. If the plan has expired, you'll need to reactivate it. 

If you're still unable to access your files or Premium membership after trying the above, please contact Adobe Support via https://helpx.adobe.com/contact.html.

Do share your observations!

​@Lily ​@MathildaMj, This seems to be an account-related issue and unrelated to the outage event. So i’ll branch out this to a new conversation to avoid any confusion in the community!  

Branched out from: 

@Amitej S Hi! I tried to open in a new browser but the issue still remains.. I have managed to open a page earlier while it still worked. There im able to plan my calendar but if i want a new page an wotk with creating files at the same time, nothing works.. :/

@Amitej S Hi, nothing is showing up at all, neither is my membership. Not showing up online or on the app.

Hi @MathildaMj, ​@Lily, are your Adobe Express files still not showing up in ‘Your Stuff’?
Can you try clearing out the cache/cookies of the browser once and recheck? You can also try on incognito/private browsing mode.

Do share your observations! 

Same here….