Missing files / projects

Question

I have spent years working on my buiness ideas that i post to social media and now they are all gone. I cannot find them anywhere. None of the links work. I have tried everything. I am so disappointed. Where are they or where do i find them.

I originated everything on my ipad. when i logged in i had to relog in to my account. I have been unable to pay for the subscription as i cannot afford it but was going to get around to it when i could afford it.

Gutted right now.

Tarun Saini · Answer

Hi

@1HappyJan

We're sorry to hear about this. Please ensure you're logging in to your correct Adobe account or choosing the correct profile. For more information check this article- https://adobe.ly/4gKvqVx.

If your projects were saved in Adobe’s cloud, you should try checking Adobe Cloud Storage to see if the files are still there. Also, could you please answer a few questions, like how many projects are missing and what the format of the missing projects is? Can you share the names of the missing projects?

We're here to help, just need some info.

Regards.

Tarun

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