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Participant
May 15, 2023
Question

Missing Fonts Error Message-Adobe Express APP

  • May 15, 2023
  • 1 reply
  • 228 views

Hello

I am having trouble with my Adobe Express App...

Last week I uploaded a new font for a client and all went well with the new font, it's still available to me, however...

When I try to open previous projects, I get an Missing Fonts error message that reads:

"Sorry, your design is missing fonts (*name of fonts is included depending on the project in parenthesis). You can continue to edit a copy of the design with our default font, Source Sans Pro" 

 

None of the fonts that are missing are fonts that I uploaded...they're all Adobe Fonts that were previously available to use. Additionally, when I try to open any templates in the app, the error message appears for these fonts as well.

 

I have tried adding them in-app but when I search for them by name (example: "Turbinado"), the search returns no results. I am so confused...and so frustrated because I have specfically chosen certain fonts for certain clients and I have wasted so much time trying to correct this.

 

Any assistance is greatly appreciated

 

 

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1 reply

Lyn_D
Inspiring
June 2, 2023

Hi @Jessica24146943ult9,

 

Thank you for reaching out. I'm sorry you're experiencing issues with your fonts.

 

Do you mind sharing all the names of the fonts that are missing to investigate it further?

 

I'm looking forward to hearing from you,

Lyn 🙂