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AWARD26219067egxa
Participant
September 22, 2022
Question

Missing projects on Creative Express

  • September 22, 2022
  • 1 reply
  • 102 views

I seem to have lost my past projects on Creative Express. I had previously published some photo stories. Recently, my adobe license expired then I renewed the license. But after the renewal, I could not find the past projects.

Please help.

This topic has been closed for replies.

1 reply

M
Community Manager
Manmeet2016Community Manager
Community Manager
September 23, 2022

Hi @AWARD26219067egxa,

 

Sorry for the trouble. Can you please try logging in with the same email/user id under which you had all your projects and check if you can access them? We ask because your projects are tied to your login method. For example, if you create a project with a Facebook login, then access Creative Cloud Express with Google, you will effectively have made a new account with new/different projects. The same idea would apply if you logged in with two different Gmail addresses. 

 

If that does not work, try duplicating the project again. Also, would you be able to try again on another network/wifi? Check if this works. If not, please send (DM) us the URL to that project so we can investigate it.

 

Thanks

Manmeet

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