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LeAnne5FDB
Participant
April 16, 2024
Answered

[Mobile Beta] Storage full

  • April 16, 2024
  • 2 replies
  • 301 views
I cannot create anything. It says my storage is full, but when I click manage, there are zero files. My phone has 65+GB of free storage.
    Correct answer Tarun Saini

    Hi @LeAnne5FDB,

     

    I'd recommend reaching out to and working with our support directly as a next step. They can be reached here: https://adobe.ly/49F8PX0

     

    Regards,

    Tarun

    2 replies

    L
    LeAnne5FDBAuthor
    Participant
    April 16, 2024

    @Winnie_M  Yeah, I was able to see that I had files once I moved to desktop and was able to create multiple things without deleting anything. I am only using 22gb of creative cloud storage.

    In the mobile app, I got the storage full message but it showed I had no saved files and was not able to create anything because of that error. 

    Tarun Saini
    Community Manager
    Tarun SainiCommunity ManagerCorrect answer
    Community Manager
    April 17, 2024

    Hi @LeAnne5FDB,

     

    I'd recommend reaching out to and working with our support directly as a next step. They can be reached here: https://adobe.ly/49F8PX0

     

    Regards,

    Tarun

    Winnie_M
    Winnie_M
    Inspiring
    April 16, 2024

    Hi @LeAnne5FDB,

     

    I'm sorry about the issue you're having.

     

    You may see a notification of full storage because you've reached the storage quota in Creative Cloud. 

    You can check how much storage space is left and delete the unused files. To learn more about it, please follow the Cloud Storage link. For more details about deleting your files, you can click here.

     

    Hope this helps,

    ^Winnie

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