Most of my projects didn't get migrated to personal account

Question

I followed the student migration instructions, and I got the message from Adobe that it was migrated successfully. I log into my personal account, and I don't see anything!

I logged back into my school account and obviously all of my stuff is gone! What do I do??

Amitej S · Answer

Hi Lily,

We're sorry to hear about your difficulties. Are you still encountering this issue?

Could you try signing out and then back in from all the active devices. Also, please share your Adobe ID, which you're using.

And, if the problem persists, I'd recommend reaching out to your administrator from your school account, who will be able to work on this issue closely with our team.

Regards,

Amitej

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