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alexm21299189
Participant
Feb 7, 2022 7:53 PM UTC
Question

MP4 Import Error

When trying to import a video clip in mp4 format (to the video creator), I get the error below. Back in Spark days, if I got this code, I would just try re-uploading the same clip, and the problem solved itself.
 
However, even when I do this multiple times, and even when I "convert" my mp4 to mp4 again within CC Express, I still get this, no matter the file size. I've tried logging out and back in again, restarting and updating my computer, etc.
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    2 replies

    Community Manager
    Manmeet2016Community Manager
    Community Manager
    Feb 8, 2022 3:03 PM UTC

    Hi Alexm,

     

    Sorry for the trouble. Let me check this for you. Can you try performing the same step with a different browser? You can also try clearing cache n cookies. Just try and see if that works. If not, then write us back with a screenshot of the error. We will keep a close watch on this.

     

    Thanks,

    Manmeet

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      alexm21299189Author
      Participant
      Feb 8, 2022 5:44 PM UTC

      Hello,

         I've been trying this through the app, but I've just gone into both Chrome and Edge to try, and same result 😞 It's very frustrating because I spent so much time in Spark creating video templates for work that are now essentially useless (and now need to be recreated in Premiere Pro). Hoping to find a fix soon!

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