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December 27, 2025
Answered

My free trial ends today, I cannot get a hold of anyone for the cost after today

  • December 27, 2025
  • 1 reply
  • 276 views

I signed up for a free trial of Adobe Express on November 27, Adobe never sent me an email telling me how much it will be after the trial ends. I have live chatted 2x, and each time the rep just keeps saying I am still under the free trial, and they cannot seem to help me with the fact that my billing section shows nothing, no where to contine or cancel. On Adobe it shows the free trial ends today, there is not any information on my account that shows what the cost will be after today. I called the customer service number, after an automated system goes through the prompts, it hangs up on you.   

 

At this point I have no idea if i will be charged after today and how much, I have been trying to communicate with them for the past week, no success. 

 

I want to keep Adobe Express, the free trial also does not show any option to cancel or continue. Is there a glitch in the system? I have already signed out and cleared my browser and have tried logging in from my phone, Google Chrome and then edge thinking it may be the browser I am using?

 

I also do not want to lose any of my work once the free trial ends, i want to keep using Adobe express.

 

If the people on live chat cannot help you and talk in circles and the phone number hangs up on you, is there another way to get a hold of someone who can help? Any feeback is appreciated, thanks:)

Correct answer creative explorer

@celie_3464 I don't think Adobe sends a courtesy email warning you that your trial is about to end and your paid subscription is about to begin. When you signed up for the trial version, it would have given you details about the plan, and a credit card is given. If you didn't cancel in time, you will get billed accordingly. To check th pricing, you can log into your adobe account-plans (https://account.adobe.com/plans)

Or even Google Adobe Express plans too:
https://www.adobe.com/express/pricing

You can also try 'X/Twitter' @AdobeCare, the official technical support and customer service account for Adobe on X

1 reply

creative explorer
Community Expert
creative explorerCommunity ExpertCorrect answer
Community Expert
January 11, 2026

@celie_3464 I don't think Adobe sends a courtesy email warning you that your trial is about to end and your paid subscription is about to begin. When you signed up for the trial version, it would have given you details about the plan, and a credit card is given. If you didn't cancel in time, you will get billed accordingly. To check th pricing, you can log into your adobe account-plans (https://account.adobe.com/plans)

Or even Google Adobe Express plans too:
https://www.adobe.com/express/pricing

You can also try 'X/Twitter' @AdobeCare, the official technical support and customer service account for Adobe on X

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