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default31720863h6vk9y
Participant
August 17, 2023
Answered

new express is not able to download transparent background PNG

new express is not able to download transparent background PNG. It is downloading the white backdrop.
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    thejanebradbury
    thejanebradburyCorrect answer
    Community Expert
    August 17, 2023

    To download as a transparent PNG:

    1. Set your background to No Fill:
    2. Now when you go to Download, you will be able to choose Transparent PNG:

     

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    7 replies

    Kiki36055632lb0a
    Participant
    March 13, 2024

    I'm having this same issue... created the file fine in the web version of Adobe Express, erased the background and have transparent background selected. But no matter what, when I download the png file - it still has a white background?... it just looks like i'm downloading the image I uploaded?

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      Adobe Employee
      Abhi.G @ ADBE
      Adobe Employee
      March 13, 2024

      Hi @Kiki36055632lb0a 

       

      Which browser are you using? And could you post the downloaded png here (or send me a direct message?)

       

      Thanks

      Abhi G

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      lauren32023939t36v
      Participant
      September 1, 2023

      this just happened to me this morning and I was downloading transparent files last week! 

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      thejanebradbury
      Community Expert
      thejanebradburyCommunity Expert
      Community Expert
      September 1, 2023

      Have you tried the method above? Here's a video too, if that helps. 

       

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      Brian5EB7
      Participant
      November 16, 2023

      Still does not work, gives me a black background

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        thejanebradbury
        Community Expert
        thejanebradburyCommunity ExpertCorrect answer
        Community Expert
        August 17, 2023

        To download as a transparent PNG:

        1. Set your background to No Fill:
        2. Now when you go to Download, you will be able to choose Transparent PNG:

         

        Translate
          William326609460a0v
          Participant
          October 2, 2023

          When I do what is described above, it gives me a gray background. 

           

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