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5 replies

jane-e
Community Expert
jane-eCommunity Expert
Community Expert
March 29, 2024

@Sonia22337416plwf 

 

I've just merged five of your duplicate posts into one thread. Two were answered by Employee @Tarun Saini , neither of which you replied to.  Please answer his questions in this thread.

 

Forum guidelines ask that you continue in the same thread and do not start a new post for the same issue.

 

Jane

 

    S
    Sonia22337416plwfAuthor
    Participating Frequently
    March 21, 2024
    audio disappears
      Tarun Saini
      Community Manager
      Tarun SainiCommunity Manager
      Community Manager
      March 28, 2024

      Hi 

      @Sonia22337416plwf

      ,

       

      We're sorry to hear about this. Would you mind elaborating more on the issue you're seeing with audio? Providing more details will help us to assist you better.

       

      Regards,

      Tarun

        S
        Sonia22337416plwfAuthor
        Participating Frequently
        March 20, 2024
        any time you split the video the audio disappears. on a deadline. have no time for this.
          Tarun Saini
          Community Manager
          Tarun SainiCommunity Manager
          Community Manager
          March 27, 2024

          Hi 

          @Sonia22337416plwf

          ,

           

          We're sorry to hear about this. Please let us know if this is happening with one video or all. After splitting the video, does the audio disappear from both videos? What is the format of the video you're working on? Did you try signing out and signing in and try to check if that helps?

           

          Also, Have you tried using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) to see if it makes a difference? Try clearing the browser's cache and cookies and let us know how it goes.

           

          Regards,

          Tarun

            S
            Sonia22337416plwfAuthor
            Participating Frequently
            March 20, 2024
            audio gone after edit
              S
              Sonia22337416plwfAuthor
              Participating Frequently
              February 29, 2024
              no audio, wont upload so I can edit
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