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curt.gallery
curt.gallery
Known Participant
April 3, 2025
Answered

No way to download an asset from branding

  • April 3, 2025
  • 2 replies
  • 737 views

I have assets I would like to download from one of my brands and there is no download button anywhere. I can see the assets but no way to get it out of Adobe Express. What the....

    Correct answer David__B

    The content within a brand is essentially a specialized type of library. If you wanted to download the logos or assets within a brand you would need to add them to a design and then download the design.

    2 replies

    David__B
    Adobe Employee
    David__BCorrect answer
    Adobe Employee
    May 28, 2025

    The content within a brand is essentially a specialized type of library. If you wanted to download the logos or assets within a brand you would need to add them to a design and then download the design.

    J
    jeffreyt19240794
    Participant
    July 17, 2025

    I'm sorry but that is a not a good solution. Any other ideas?

    Tarun Saini
    Community Manager
    Tarun SainiCommunity Manager
    Community Manager
    July 17, 2025

    Hi @jeffreyt19240794,

     

    Welcome to the community! We're sorry to hear about this. Could you please elaborate more about the issue you're experiencing, what you're trying to achieve, and what is happening?

     

    We're here to help, just need some info.

     

    Regards,

    Tarun

    Tarun Saini
    Community Manager
    Tarun SainiCommunity Manager
    Community Manager
    April 3, 2025

    Hi 

    @curt.gallery

    ,

    Thanks for reaching out! Could you please share a screen recording of the issue you're seeing?

    Did you try using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) or incognito mode to see if it makes a difference? 

     

    Also, try clearing the browser's cache and cookies, and restarting the browser and try again. For more information on how to clear cache and cookies check this link- https://adobe.ly/4a5ipUF and how to use incognito mode- https://adobe.ly/4a2UzZV 

     

    Let us know if that helps.

     

    Regards,

    Tarun

    curt.gallery
    curt.galleryAuthor
    Known Participant
    April 29, 2025

    I figured it out it is just very screwy getting there. 

    J
    jeffreyt19240794
    Participant
    April 29, 2025

    How? i have same problem

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