Not able to add addon for adobe express

Forum|Forum|1 year ago
May 15, 2024
4 replies
1079 views

I have license for adobe creative cloud and I am not able to add add-ons in adobe express, these are unavailable and say contact your administrator. Can anybody help me where should I contact?

Product information

M

michelangelo_6015

Participating Frequently

I have a similar issue on a trial account, but it seems a bug in my case, since I was able to do this before and I am the admin:
https://community.adobe.com/t5/adobe-express-bugs/all-addons-are-broken/idi-p/15017716#M23901

David__B

Adobe Employee

Hi @michelangelo_6015

I believe if you are the admin this is a setting within the admin console but I'm not positive. I'd recommend opening a support ticket through the admin console. I'm not able to see the details about your account but they should be able to. This the process for creating a ticket https://adobe.ly/3CY2drY

Best

Dave

thejanebradbury

Community Expert

Hello @Ram24576970j07z it sounds like you have an enterprise or teams account rather than an individual license. That means you have to contact whoever is the admin for Adobe programs within your organisation.

K

Kyle3545600168h0

Participant

Hello Jane,

Does this mean it will cost additional money? Or is it just a setting they have to change?

mariahweyne

Inspiring

There are various plans. Pricing: Compare Free & Premium Plans | Adobe Express

E

East36484447xo2h

Participant

They've told me I can't use addons *at all* because my account is a nonprofit with nonprofit pricing. Apparently nonprofits with the full Creative Cloud suite just don't get access to some features.