Not open my worked files

Hi Sunil+Varma — sorry to hear your files aren't opening. Could you share a bit more detail — what happens when you try to open a file (does it stay on a loading screen, show an error message, or nothing at all?), and are you using Adobe Express on the web or in the mobile app? Does it happen with all your files or just one?

In the meantime, here are the official troubleshooting steps for Adobe Express not loading on desktop — please try them in order:

1. Update your browser to the latest version and make sure JavaScript is enabled.

2. Clear your browser's cache and cookies, restart the browser, and log in again.

3. Disable third-party extensions or pop-up blockers, then restart the browser and try again.

4. Try opening Express in an incognito or private browsing window.

5. If you're on a restricted network, try a different network or update your DNS settings, and check that your firewall, VPN, or antivirus software isn't blocking Adobe.

Let us know what you see after trying these, and whether any error message appears — that will help narrow it down.