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A
Andrea369210338hes
Participant
April 23, 2024
Question

Not the best upgrade

  • April 23, 2024
  • 1 reply
  • 260 views

I can not edit a picture because is always loading, I was trying to add some text to my project and it reloaded and erased my work, also, it feels like my phone's gonna burn because it gets so hot while using the app, how can I have a better flow editing in this upgrade?😭😭

 

This topic has been closed for replies.

1 reply

A
Adobe Employee
Abhi.G @ ADBE
Adobe Employee
April 23, 2024

Hi @Andrea369210338hes 

 

Sorry to hear you are running into this issue. Could you please share a screenshot or screen recording of the "always loading" behavior; just want to make sure I understand exactly what you mean.

Also, which model of the iPhone are you using, and which OS version?

 

Thanks

Abhi G

A
Andrea369210338hesAuthor
Participant
April 23, 2024

Maybe it's my phone? I have an iPhone 12 with iOS 16.1.1 

it keeps doing that🥴

A
Adobe Employee
Abhi.G @ ADBE
Adobe Employee
April 23, 2024

@Andrea369210338hes 

 

Are you expriencing these crashes mostly while text editing as shown in the screen recording?
I see the last screen before the crash was

 

Did you happen to click on any of the Cut/Copy/Paste/Delete buttons?

 

Also, anecdotally, the mobile app performs much better on newer version of iOS (e.g. 17.4.1). If you were anyway planning on updating the OS, you might want to give that a try.

 

Thanks

Abhi G

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