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Nathalie30323449kbzk
Participant
June 6, 2023
Question

Notification: "another user is currently editing this project"

  • June 6, 2023
  • 2 replies
  • 1528 views

I keep getting the notification that "another user is currently editing this project", but no one is editing. I can't download my project now. How can I can rid of this error?

 

This topic has been closed for replies.

2 replies

Amitej S
Community Manager
Amitej SCommunity Manager
Community Manager
June 6, 2023

Hey @Nathalie,

 

Welcome to Adobe Express Community!!

 

This usually comes up when the project is shared with a collaborator, and they have it open in their browser's window, regardless of whether they are working on it or not, or you might have this project open in another window.

Try closing all browser windows and clearing their cache/cookies. 

 

Let us know if it helps!

 

Best,

Amitej

S
snhuh50713723
Participant
June 13, 2023

I have tried on three different browsers (2 on one computer and 1 on a second computer) and cleared my cookies/cache on all 3 browsers. I still get that error message. Is there something else I can try?

    N
    Nathalie30323449kbzkAuthor
    Participant
    June 16, 2023

    Hi,

     

    Clearing cookies didn't help for me either. I have duplicated my project and deleted my blocked project. I can work now in my duplicated project. Works fine for me.

     

    Best regards,

    Nathalie

    S
    Sehrish30325705i955
    Participant
    June 6, 2023

    Having the same issue, any solutions please help!

    ClubAccount_GDDS
    ClubAccount_GDDS
    Participant
    October 15, 2024

    It appears that this issue is recurring for multiple people. I would recommend contacting Adobe Support. https://helpx.adobe.com/contact.html is the link.

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