Out of storage blocking use of Adobe Express but have 15 gb available, how do I correct this?

Something another user has experienced and had to do: 
Erase any unwanted AI generated images and videos: this freed up a bunch of space as well. 

Hi ​@CLPSRQ,

Thanks for trying the steps suggested by ​@rosedv. Please refer to this article and ensure that any unnecessary files are removed from the listed locations- https://helpx.adobe.com/creative-cloud/apps/work-with-cloud-documents/manage-cloud-storage/track-cloud-storage.html

Regards,

Tarun

Hi ​@CLPSRQ,

I’m going to have you try a couple of things, just to see if any of them work - it’s great that you’ve worked on permanently deleting older files. 

Just in case you need it, here’s how to confirm you’ve permanently deleted old files: 

Note: You must navigate to https://assets.adobe.com/deleted to manage your storage and permanently delete assets.

1. Navigate to https://assets.adobe.com/deleted
2. Go to Files > Deleted
3. Click … on any asset
4. Click “Permanently Delete”
5. Confirm that you want to permanently delete the asset

And then, once you’ve done that, here’s a step-by-step guide to help you troubleshoot and resolve this problem:

• Try clearing your browser cache or app cache (if you're using the mobile version), then log back into Adobe Express and check again.
• Check other folders in Creative Cloud like "Assets" or "Libraries" for any lingering content.
• Log out of Adobe Express and Creative Cloud, then log back in. This can refresh your storage data and resolve discrepancies between reported and actual usage.
• If you're using Creative Cloud on multiple devices, try disconnecting one or more devices to see if that frees up some storage space.

Let me know if this works for you! 

Rose