Payed while not signed in

Question

I purchased a subscription but accidentally entered the wrong email address during checkout. I was not signed in. The payment still showed up on my bank account

mahmoud_5524 · Answer

Hi @Flamboyant_future2712,

Thanks for reaching out, and sorry to hear about the trouble.

If you purchased a subscription without being signed in and used the wrong email address, please contact Adobe Support directly so they can locate the payment and help transfer or cancel the subscription.

You can reach them here:
https://adobe.ly/4420UC7
Click “Contact Us” at the bottom of the page to start a chat or request a callback.

Have your payment details ready (like the transaction ID or last 4 digits of the card) to speed up the process.

^MM

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