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miamit95465641
miamit95465641
Participant
Jan 9, 2023 5:14 PM UTC
Question

PDF download error

I suddenly get this error when trying to download PDF files to my computer:

switchToPage(undefined) out of bounds, current buffer covers pages 0 to 1
code: 500
requestId: 2SfdJT00MRARRssCZ5Kptv5SQmHroNaw

How do I fix?

Thanks.

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    8 replies

    JL25084601ck88
    Participant
    Jun 5, 2023 5:34 PM UTC

    Same error, would like this resolved or know how to fix it.

     

    switchToPage(undefined) out of bounds, current buffer covers pages 0 to 1
    code: 500
    requestId: pagvR4qjLJG1sIp6Hvr5kSQUvSoRJv7Z

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      Jessie28855138ecf7
      Participant
      Mar 13, 2023 6:29 PM UTC

      Same issue here. Anyone figure anything out. 

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        cclc@iu
        Participant
        Mar 13, 2023 4:58 PM UTC

        Yep--Same issue here. It's been occurring sporadicallly for the last couple of months. I can go away and it clears up but here it is back again today:

         

        switchToPage(undefined) out of bounds, current buffer covers pages 0 to 1
        code: 500
        requestId: vbmPFY0ALHhq1RrwHQwubmYBTUTIuKsA

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          DBR_Belzona
          Participant
          Feb 10, 2023 1:10 AM UTC

          I am having the same issue. 

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            morganr42594645
            Participant
            Feb 4, 2023 12:22 AM UTC

            same issue here!

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            Amitej S
            Community Manager
            Amitej SCommunity Manager
            Community Manager
            Feb 6, 2023 3:01 PM UTC

            Do you get the same error if you use Incognito/private browsing mode or any other browser? You could also try after clearing the cache/cookies of the browser.

             

            Best, 

            Amitej

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            Mr Carpenter
            Participant
            Feb 3, 2023 3:20 AM UTC

            I'm having the same issue.  Help please?

             

            switchToPage(undefined) out of bounds, current buffer covers pages 0 to 1
            code: 500
            requestId: vn9gS0zQIQ1FlUQPKpCBuwZ5w5lo6vc7

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            naji85622602
            Participant
            Jan 9, 2023 7:14 PM UTC

            Same issue here.

            Cannot read property 'source' of undefined
            code: 500
            requestId: etTJ1p02YJ4QvucHjiCnpnzXsRqgE8cf

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