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Sharon24143618wh9b
Participant
Apr 21, 2022 7:57 PM UTC
Question

Photo gallery not loading in licensed version of Creative Express

Hi,

The photo gallery does not load in my licenses version of Adobe Creative Express Video. Nor can I upload my own photos. It works fine in the free version. Is this a licensing issue?

 

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8 replies

David__B
David__B
Legend
Apr 21, 2022 9:59 PM UTC

Hi Sharon,

 

Sorry to hear about your difficulties. Please try uninstalling and reinstalling the Creative Cloud Express app on the device where the thumbnails are not loading, that may resolve the issue. Please try and let us know if that helps.

 

Best,

Dave

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Ameya24152351q0am
Participant
Apr 22, 2022 11:29 AM UTC

Hi, 

 

I am having the exact same issue and I am using Creative Cloud on the browser. How can I sort this out? 

 

Thanks and regards,

Ameya

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