Pictures Not Loading in Adobe Express

Question

Could you please look into this issue and help resolve it?

Images are not appearing at all in Adobe Express, either when searching on the home page or when selecting a picture for editing. I have tried all basic troubleshooting steps, including using different browsers and the Adobe Express app itself, but the issue still persists.

Could this be related to my account or my region, Yemen?

Amitej S · Accepted Answer

Hi ​@S.K.+Fadhli, thanks for reaching out!This shouldn't be happening. Can you let us know if you're working on a work network, on VPN, or have an active firewall? If so, try again after disabling the VPN and firewall. You may also want to refer tot this article to ensure all necessary permissions are granted for smooth experience with Adobe products:https://helpx.adobe.com/in/enterprise/kb/network-endpoints.htmlAlso, you can find the list of restriced countries for Adobe Express usage here:https://helpx.adobe.com/au/express/mobile/get-started/faq.htmlDo share your observations!

S.K.+Fadhli · Answer

Thank you for your response.I have already tried all the suggested steps. I cleared the browsing history/cache on both Google Chrome and Microsoft Edge, uninstalled the VPN software, and reset the firewall settings to default. I also tried using different browsers and the Adobe Express app itself, but the issue still persists.Pictures still do not load at all, whether I search for them on the Adobe Express home page or select them for editing.I am not sure what is causing the issue at this point. Could you please investigate this further and advise whether it might be related to my account, network permissions, or regional access from Yemen?

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