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Participant
September 13, 2026
Answered

Please cancel earlier subscription fee and refund monthly fees! I was unfortunately subscribed in 2 packages

Please cancel earlier subscription fee and refund monthly fees! I was unfortunately subscribed in 2 packages since the subscription on mobile cannot be applied on computer. I only needed to make minor amendments on a pdf but I was unnable to do so as the fonts were not matching. I ended up not using both versions and you restricted cancellation before payment. now you are also want to collect cancellation fees! please do not proceed with such fees and refund the amount collected.

    jane-e
    jane-eCorrect answer
    Community Expert
    September 13, 2026

    ​@caring_socialite8c0e 

    If you subscribe through Adobe, use these steps:

    https://helpx.adobe.com/account/individual/subscriptions-and-plans/renewals-and-cancellations/cancel-adobe-subscription.html

     

    If you subscribed through a mobile device, contact Apple or Google Play, as Adobe does not process those payments.

    Jane

    1 reply

    jane-e
    Community Expert
    jane-eCommunity ExpertCorrect answer
    Community Expert
    September 13, 2026

    ​@caring_socialite8c0e 

    If you subscribe through Adobe, use these steps:

    https://helpx.adobe.com/account/individual/subscriptions-and-plans/renewals-and-cancellations/cancel-adobe-subscription.html

     

    If you subscribed through a mobile device, contact Apple or Google Play, as Adobe does not process those payments.

    Jane

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