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NeedHelpPlzLOST
Participant
April 27, 2025
Answered

Please Help - Stay on Express (DONT WANT PREMIUM)

  • April 27, 2025
  • 1 reply
  • 641 views

I am not tech savvy.  I have Adobe Express.  I have two things going on right now.

1st.  I only want to use Adobe Express.  EVERYTIME I open my app (Ipad), it opens in Premium view.  Then i have to log out and close the app and log back in to get into my Express View.  I can't tell you how annoying it is.  

Currently, I have the Premium trial; which honestly I dont even think i asked for, nor do i want it.  As of now, I dont know how to get into my Express View to use the app.  If i use the Premium app, it wants let me convert it over to Express. 

Can anyone help me.

(P.S. Customer Service for this company is a joke)

Correct answer Abhi.G @ ADBE

Thanks for the screenshot, @NeedHelpPlzLOST 

 

Right now, there is no opt-out from this limited-time offer, but feel free to avoid any premium features or content (they should be tagged with a premium icon).

 

Hope this helps,

Abhi G

1 reply

A
Adobe Employee
Abhi.G @ ADBE
Adobe Employee
April 28, 2025

Hi @NeedHelpPlzLOST 

 

Could you please share a screenshot of the "Premium view" you are seeing (and don't want)?

 

Thanks

Abhi G

N
NeedHelpPlzLOSTAuthor
Participant
April 29, 2025
IMG_4745.jpg
A
Adobe Employee
Abhi.G @ ADBECorrect answer
Adobe Employee
April 29, 2025

Thanks for the screenshot, @NeedHelpPlzLOST 

 

Right now, there is no opt-out from this limited-time offer, but feel free to avoid any premium features or content (they should be tagged with a premium icon).

 

Hope this helps,

Abhi G

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