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lorih67367321
Participating Frequently
January 8, 2025
Question

Premium Access

  • January 8, 2025
  • 5 replies
  • 2105 views

I have been using the Premium version of Express since its predecessor Spark. Just last month I switched my payments on the Photography plan to paying yearly vs monthly. I have been a member since 2016 or earlier. 

Now all of a sudden I lost my premium access and have to purchase it. 

What's going on? There was no mention that my programs would change with the change in payment plans. 

I now have years of graphic design that are unusable because I have the ADobe logo displayed. 

 

    5 replies

    BrunoOliveiraPhotos
    BrunoOliveiraPhotos
    Participant
    March 21, 2025

    I have the same problme now. After contacting adobe support for another problem and removing all my windows credentials (it was really necessary becuase I was getting an error message every time I opened lightroom and photoshop), I had access to the premium features but now I don't have it anymore. Adobe is such an evil company. I do hope we get some serious competition 

    Kikita Bibi
    Kikita Bibi
    Participant
    February 5, 2025

    Hello! I had the same thing happen to me. Last month, when I updated to a yearly subscription instead of monthly, I noticed I no longer had Adobe Express Premium access. Have you resolved this or found any news on this being a new change??

    D
    deborahw188614
    Participant
    February 4, 2025

    I have had the same issue and after chatting with 3 different Adobe agents they confirmed that due to a "glitch" some of us retained access to Adobe Express premium long after we should have had it removed. This was removed from the photography plan 12 months ago, but it seems a number of us kept acccess to it. This all changes if you switch to paying yearly - which isn't really a change in plan, just a change in billing cycle. However it does trigger a change in plan and that's why the access to Premium disappeared. I can't recall ever receiving emails notifying Premium was being removed and there was no warning that it would disappear with the recent change. I'm now seriously rethinking my continued support. I really wish you could pick 2 applications as a bundle (like Premier Pro and Lightroom, or Adobe Express and Lightroom) rather than single apps, LR and PS, or the whole she-bang!  

      D
      Design Llama
      Participant
      February 4, 2025

      Thank you for that explaination. And I agree. If Adobe had more affrordable a-la-carte options, I would be paying more than I am right now while still staying within my budget and actually getting use out of everything in my plan. That sounds like a good thing for both parties.

      D
      Design Llama
      Participant
      February 3, 2025

      I'm having the exact same issue. I updated my payment from monthly to yearly on the Photography plan and lost access to Premium Adobe Express. I had no emails warning me that my plan was renewing and that anything about it would be changing. This is a big issue for me too.

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        lorih67367321Author
        Participating Frequently
        February 3, 2025

        Hello @Design Llama I have not received any update on this. I am sure there are others who are experiencing/or have experience the same.

          David__B
          Adobe Employee
          David__B
          Adobe Employee
          January 9, 2025

          Hi @lorih67367321

          I'm not sure why but I'm seeing if I can figure out the cause and will follow up with what I find out.


          Thanks,
          Dave

          L
          lorih67367321Author
          Participating Frequently
          January 9, 2025

          Hi Dave. Thanks after losing my access I changed to another subscription yesterday At the advice of a customer service rep - but the new subscription still did not reinstate my old access.
          I feel as if this is becoming a chess game. 
          i love adobe and have sent many people photographer friends to join-but this bait and switch has me really upset. 

          David__B
          Adobe Employee
          David__B
          Adobe Employee
          January 9, 2025

          Thanks for following up Lori,

          I've been working internally on the issue. We understand what happened but I'm not sure how it will be resolved yet. I'll let you know when I find out.


          Thanks,
          Dave

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